Came into work today knowing that I would have to work on a case that is annoying me for two reasons: (1) it's a family fighting after their father died and (2) my client is behind in her payments to me. The red message light on the phone quietly pulses and I know its my client and I know I don't want to hear it. So I'm scared into working studiously, if not frantically, on the issue. A miracle is what is needed. And I am loathe to be the person responsible for it right now. Particularly loathe because it doesn't matter what I do, if this family wants to fight, they're going to fight. I just can't solve the problem, because the problem isn't legal.
Then, the client calls. I hate it, but I have to answer - and it turns out that a family member who is responsible to pay the mortuary/cemetery hasn't (it's been a year), and the mortuary is threatening to move the headstone. The emotional impact of a broken headstone becomes motivation far beyond money.
Incentives make all the difference.
No comments:
Post a Comment